|
Help & Support
Have questions about Classifieds for MySpace? Need technical support? Read our Frequently Asked Questions to find answers below.
Basics
Posting Ads
Seller Profiles
Community Action & Moderation
The Oodle NetworkRegistration, Username and Password
Replying to Ads
Basics
What is Classifieds for MySpace and why should I use it?
Classifieds for MySpace simplifies the classifieds shopping experience. With Classifieds for MySpace, you can not only see over thirty million listings from over 80,000 sources, but you can be the first to see new listings, have access to powerful tools that help you spot great deals, and relax while Classifieds for MySpace does the work for you. If you are selling something, you can post once on Classifieds for MySpace and distribute your ad across hundreds of partner sites.
What browsers or operating systems do you support?
We support every operating system. For optimal viewing, we suggest Internet Explorer 7 or 8, Firefox 3 or higher, or the latest version of Safari.
My ad is showing on Classifieds for MySpace and other Oodle Network sites. How did it get there?
Classifieds for MySpace is a member of the Oodle Network, which consists of classified ads from thousands of sites around the web. The Oodle Network database is made up of listing information stemming from two sources: advertisers who send us a feed and websites we crawl for classifieds content. Posting Ads
Is it really free to post an ad?
Yes, placing an ad on Classifieds for MySpace is free. Your ad will be live for 30 days with unlimited text and up to 9 pictures. Even better, when you post your ad on Classifieds for MySpace, it will also automatically show up throughout the Oodle Network.
How do I post a classified ad on Classifieds for MySpace?
To place an ad, click the "Post an Ad" tab at the top of any classifieds pages and follow the easy steps. You'll be prompted to sign in to MySpace first if you are not already signed in. In the first post-an-ad step, choose the category for your item, and its location. In the second step, describe the item and set a price for it. You can also upload up to four images if you want to include photos in your ad. In the last step, you preview your listing and when you are satisfied, click to publish it on Classifieds for MySpace.
Do I have to register to post an ad?
You must be registered with MySpace in order to post an ad on MySpace Classifieds. No additional registration is required.
Do I have to include a region when I post my ad?
Because classifieds are an inherently local experience, you must include a region when posting a listing to Classifieds for MySpace in order to receive the highest quality leads. However, when a user is searching, it is possible for that user to do a nation-wide search. In this circumstance, your item will be searchable nationally.
How do I include pictures in my ad?
If you're posting a new ad, you can include up to 4 pictures. You can upload pictures of up to 6MB in GIF, JPG, BMP, or PNG format. We'll resize your picture for web viewing. To add pictures, click the link "Upload Photos" under the description box when you are posting or editing your ad. Then click the "Browse" button to search for pictures on your computer. Find the picture file and click "OK". The picture will then be uploaded and attached to your ad. If your picture does not show up, you probably used a non-supported format (such as a PowerPoint document or a Word document). Please save your images as a GIF, PNG, JPG, or BMP. It may take 20 - 60 minutes to process the image change for the search results page. As long as you can see the image on the manage your ad page, please be patient.
How do I edit or deactivate my ad?
The "My Classifieds" tab includes a list of all the ads you have posted. You can click to edit or deactivate any ad. Please note that you cannot edit the category or location of your ad. If you need to change the category or location, please deactivate your ad and create a new one.
How will people contact me about my ad? Do I have to put contact information in my ad?
You don't need to put your contact information in your ad (although you may choose to). Responses to your ads will come directly to your MySpace inbox.
When will my ad expire?
Your ad will be live on the site for 30 days and will then expire automatically, unless you close it beforehand.
How can I get more responses to my ad?
To increase the chance of getting a good response, follow these simple tips:
What does "Pending", "Processing", or "Waiting to be Indexed" mean?
Ads that are "Pending", are in our system, but not activated yet. Please make sure that you have verified your email address and that your registered account is fully activated. Ads that are "Processing" or "Waiting to be Indexed" are in our system but have not yet been added to our search index (so you won't be able to find your ad by searching on the site). Ads take approximately 30 minutes to be added to our search index. If you have waited more than half an hour, but still see that your ad is "Processing", please try to search for your listing. For location, use the zip/postal code you entered and the category you chose when posting. If you wait more than 3 hours and still cannot find your ad, please contact us with your Ad Id or other details of your ad (zip code/postal code, category, title).
What happens when my item has sold?
If your item has sold, please remove your ad from the site by closing it (see "How do I edit or close my ad"). This will help keep Classifieds for MySpace free of ads that are no longer available.
Can I re-post my ad after it expires?
If your ad has expired and you have not yet sold your item, you can create a new ad by clicking the "Post an Ad" tab. You cannot reactivate an expired ad (at least, not right now. That's a feature we're thinking about for the future, though, so stay tuned).
I can't find my ad. What should I do?
Classified ads take approximately 30 minutes to appear on the site. You can check on the status of your ad from the "My Classifieds" tab. If the ad's status is "Processing," that means that you just need to wait a little longer. Also, make sure you're searching for your ad in the category and location in which you posted it. If you've waited at least an hour and still cannot find your ad when you search for it on the site, please contact us. Be sure to include your Ad ID and your MySpace user name.
My thumbnail picture isn't showing up. What should I do?
If your thumbnail picture isn't showing up, you may have uploaded the picture in a non-supported format (such as PowerPoint (.ppt), Microsoft Word (.doc), or .tiff). Please try again with a supported image format (.bmp, .png, .gif, .jpg). Also, sometimes it takes us up to 30 minutes to add your thumbnail image to the search results page. So, please check back. If your image is in a supported format and you have waited at least 30 minutes for it to appear as a thumbnail, please and include your ad ID (if you know it).
I can't type into the description box when I am trying to submit a post. What should I do?
Check to make sure that you are using an updated version of your Internet browser. If you are using Safari on an older version of Macintosh OS X, we suggest you try Firefox instead. If you are using a version of Internet Explorer that is older than version 7 we suggest upgrading to Internet Explorer version 7 or 8.
I can't see the image at all in the "Verification:" box. What is wrong?
Please check to make sure that your internet browser has scripting or javascript enabled. Check to make sure that your internet security firewall is allowing third party images to display. Check that your browser and security firewall are allowing third party cookies. This problem can sometimes be resolved by making our site "trusted" in your firewall.
I click "Post an Ad" and nothing happens. What is wrong?
Check to make sure that your internet browser has scripting or javascript enabled. If you have scripting enabled and the screen still won't pop-up, your internet security firewall, or browser security add-ons may be preventing communication between our servers and your browser. Seller Profiles
What is a display name?
The display name is the name that will show on all your posted ads - it is associated with your email address. If you have posted ads, but have never entered a display name, then we will use your login ID name as your seller name. When you change your display name on a newly posted ad, you will change your display name for all of the ads posted from that email address. If you have a registered log in, remember that you may set up a display name that is different from your username. You can't use your display name to log in to your account.
How do I change my display name?
You can change your display name by signing in and then going to the My Account pages. These pages can be accessed from any Classifieds for MySpace search page by clicking on the link "My Classifieds" in the upper right corner of the page. Select the tab "My Profile" to create or edit your display name. Don't forget to save changes by clicking on the button "Save Profile Settings."
How do I add a picture to my seller profile?
To add a seller profile picture you must be signed in to your account. Go to the My Account Pages by clicking on the "My Classifieds" link in the upper right hand corner of the homepage. Then click on the "My Profile" tab. To add a seller profile picture you may either connect to Facebook and use your Facebook profile picture, or upload a new photo. Don't forget to save your changes by clicking on the "Save Profile Settings" button.
How do I add my business name and logo?
Adding business information to the seller profile is only available for Classifieds for MySpace Pro users. To add or edit your business name or logo, go to the "My Profile" tab in the My Account pages. Community Action & Moderation
What should I do if I suspect a listing of being fraudulent?
If you are suspicious about a listing that you see on Classifieds for MySpace, you should read the guidelines on our Safety Center. If you want to report a fraudulent listing, you can click on the "Report abuse" or "Report as spam/fraud" link at the bottom of the listing details view. If the ad is an ad "from around the web", you can then go to the original site of the ad to mark the ad as fraudulent. Click on the title of the ad to go to the host site. Some ads will be hosted by us and some will be hosted by other sites. On the hosting site you can usually find a way to mark the listing as a scam. For more information about shopping online classifieds safely, visit our Safety Center.
What is the difference between "Mark as spam/fraud," "Report abuse," and "Mark as spam"?
All of these actions let you report problematic listings to MySpace classifieds so that they can be reviewed and potentially removed. Different types of listings have different actions you can perform.
What are the various options in the "Report Listing" field?
When you click on the "Report Listing" button, you will be presented with a few options to choose from to better categorize the type of listing. Here is a basic explanation of each option:
I saw an ad that said it was a "Suspected Listing." What does that mean?
Our community thinks this listing may be fraudulent. There are several ways that we use to determine whether a listing may be suspect. We use community moderation through the Report Listing tool, and we also have some proprietary tools we use. If you see this symbol, you should use extra caution when dealing with the seller. You can learn more about staying safe on Classifieds for MySpace at our Safety Center.
My ad has a suspected lisitng mark. What should I do?
If you have an item you posted for sale and your listing has the suspect mark, please use the Contact Us page to tell us about the problem. We will need your listing ID and/or the title of your ad, as well as the email address that was used to post your ad. We will investigate your problem and get back to you. The Oodle Network
What is the Oodle Network?
Oodle powers classified marketplaces for over 200 leading brands, including Classifieds for MySpace. Typically we offer a branded marketplace that maps to the look and feel of our partner properties. Oodle's core index serves as the content foundation for the marketplace, mixing new postings from the local partner site for a more comprehensive search experience for users. The Oodle Network is constantly growing and adding new media companies, social networking properties and portal sites. The most recent additions to the network are:
Other example partners in the Oodle Network include:
How do I get my classifieds site covered on Classifieds for MySpace?
Adding listings to the Oodle Network search index is free and will provide additional traffic to your listings. The fastest way to be added to the Oodle Network search index is to provide Oodle with a feed. For more information, view the Oodle Network Feed Guidelines. Registration, Username and Password
How do I sign in to my account?
Just click on the "Register/Sign In" link found in the upper right corner of the homepage or any search results page.
My Facebook Account is connected to a different Classifieds for MySpace Account, how do I change it?
A Facebook Account may only be associated with one Classifieds for MySpace Account. If you have already associated your Facebook Account with an Classifieds for MySpace Account you will not be able to associate it with a new Classifieds for MySpace Account.
I forgot my Facebook Password. Can I still sign in?
If you've already registered and verified your account, you may sign in using your email address. Enter your email address in the sign in box, and click on the "Forgot Password" link. An email will be sent to you with your password information. If you have not already registered your account you will need to go to Facebook to reset your password information.
I am using Facebook Connect to create an account, why do I need to enter my email address?
We ask for a valid email address so that we can directly send your responses to your listings. You email address will not appear anywhere on your listings or your seller profile.
I am having trouble signing in using Facebook Connect. What do I do?
First check to see if your log in and password for Facebook are correct by logging in to your Facebook Account. If your log in information is correct and you continue to have issues using Facebook Connect, please contact Facebook Support.
I did not get my validation or activation email. What should I do?
Check your bulk or spam folder to make sure the email was not delivered there. If you don't find it, add support@oodle.com to your address book or "safe senders" list. Then sign in to Classifieds for MySpace. On all of the My Account pages you will find instructions for verifying your email address. Click on the "click here" link to have another verification email sent to your account. Replying to Ads
I click the "Reply to my ad" button, but nothing happens, what should I do?
The background should gray out and a screen pops-up with a contact form for you to fill in. If this is not happening, please check to make sure that your internet browser has scripting or javascript enabled. If you have scripting enabled and the screen still won't pop-up, your internet security firewall, or browser security add-ons may be preventing communication between our servers and your browser.
I sent a message to the seller and didn't receive a reply. Is there another way to contact the person who posted the ad?
We don't have any other way to contact the poster of the ad. It is possible the item is already sold.
Can you help me find a listing I saw earlier, but is now gone?
We have no way to search for a listing which has been removed. Either the poster removed the ad because the item has been sold, or the listing was removed for violation of rules.
I clicked the link in the title of the ad and it does not point to the details of the ad I saw. What is wrong?
We are a search engine, and sometimes it takes a few days for us to find out about listings that are now unavailable on the original website. Please use the "Report" link to let us know the listing is "Unavailable". |